About Michael Grosser
Michael started working in Berlin and later moved to San Francisco where he joined Pivotal Labs and then Zendesk.
He enjoys building open-source projects and spam rubygems.orb with his sometimes crazy ideas, he enjoys creating/forking/collaborating on OS software and already had his hand in 200+ github projects, some of the best know are parallel_tests/parallel/pru/smusher/fast_gettext.
The most fun errors happen in production and reproducing them is often a pain. Especially if you are maintaining a giant app with ton's of moving parts that is prone to race conditions and complicated account specific settings. I'll present 4 tools to help with that and how we use them at Zendesk.